Customer relationship management (CRM) is a widely implemented model for managing a company's interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain existing business, reestablish old business with former clients, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy, including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.
We create fully customizable Customer Relationship Management (CRM) software.
OAM Techno Media provides CRM with features and modules that are continuously modified and new ones are created to fulfill the growing needs of our clients